Shipping policy

At Cirelli Coffee, we take care to prepare, pack, and dispatch your order so it arrives safely and in the best possible condition. This Shipping Policy applies to online orders placed through the Cirelli Coffee website.

Order Processing

Once your order has been placed and payment has been successfully processed, our team will begin preparing your order for dispatch.

Orders may include roasted coffee, green coffee beans, coffee pods, cold brew, brewing equipment, accessories, consumables, or other products available through our online store.

Please ensure all order details are correct before completing checkout, including your delivery address, contact details, product selections, grind options, quantities, and any order notes.

Delivery Address

Orders will be delivered to the delivery address provided at checkout.

It is the customer’s responsibility to ensure the delivery address is accurate and complete. Cirelli Coffee is not responsible for delays, failed deliveries, or additional freight costs caused by incorrect, incomplete, or inaccessible delivery details.

For remote delivery areas, delivery may be made to a courier depot, postal outlet, or nominated collection point where direct delivery is not available.

Shipping Costs

Shipping costs are calculated at checkout based on the items in your order, delivery location, and available shipping options.

Any applicable shipping charges will be displayed before you complete your purchase.

Shipping costs are non-refundable unless otherwise required by Australian Consumer Law.

Free shipping applies to eligible online store orders over $100, including coffee and selected consumables. Excludes coffee machines, equipment, glassware, heavy or fragile items, and orders placed through third-party food delivery apps.

Delivery Timeframes

Delivery timeframes may vary depending on your location, the products ordered, courier availability, public holidays, seasonal demand, and other circumstances outside our control.

Cirelli Coffee will make reasonable efforts to dispatch orders promptly, however delivery times are estimates only and cannot be guaranteed.

Authority to Leave & Unattended Deliveries

Where an order is delivered to your nominated delivery address, risk in the products passes to you at the time of delivery, including where the order is left unattended at the delivery address.

Please ensure your nominated delivery address is safe and suitable for receiving deliveries.

Pick-Up Orders

Where pick-up is available and selected, risk in the products passes to you at the time the order is collected from Cirelli Coffee.

Please bring your order confirmation or proof of purchase when collecting your order.

Remote Delivery & Customer-Nominated Couriers

For remote delivery orders or orders collected by a customer-nominated courier or transport provider, risk in the products passes to you once the order is collected from Cirelli Coffee or delivered to the nominated courier, transport provider, postal outlet, or collection location.

Cirelli Coffee is not responsible for delays, loss, damage, or handling issues caused by a customer-nominated courier or third-party transport provider once the order has left our care.

Cold Brew & Perishable Products

Some products, including cold brew coffee and other perishable goods, may require special handling or refrigeration.

Please ensure perishable products are collected or received promptly. Once delivered, it is the customer’s responsibility to store products correctly according to the product instructions.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, stale, or incorrect, please contact Cirelli Coffee as soon as possible with your order details, proof of purchase, and photographs where relevant.

Claims relating to faulty or incorrectly supplied coffee products must be made within 14 days of purchase and supported by proof of purchase.

Where required under Australian Consumer Law, Cirelli Coffee will provide an appropriate remedy, which may include replacement, repair, exchange, or refund depending on the product and issue.

Returns & Return Shipping

Before returning any item, you must contact Cirelli Coffee to obtain approval.

Return shipping costs are the responsibility of the customer unless otherwise required by Australian Consumer Law or agreed by Cirelli Coffee.

We recommend using a trackable shipping service for returns, as Cirelli Coffee cannot guarantee receipt of returned goods.

Approved returns should be sent to:

Cirelli Coffee Roasting Co Pty Ltd
568 Port Road
Allenby Gardens SA
Australia

Change-of-Mind Returns

Opened coffee products are not eligible for return or refund due to change of mind.

Unopened coffee products may be returned within 14 days of purchase for exchange only, provided the product is unopened, unused, in its original intact packaging, and proof of purchase is provided.

Accessories and small goods may be accepted for change-of-mind returns at Cirelli Coffee’s discretion, provided they are unused, in original condition, in original intact packaging, and proof of purchase is provided. Restocking fees, merchant fees, and return shipping costs may apply.

Shipping Delays

Cirelli Coffee is not liable for delays caused by courier networks, postal services, incorrect delivery details, public holidays, weather events, remote delivery restrictions, or any other cause outside our reasonable control.

If you believe your order is delayed or missing, please contact us so we can assist where possible.

Contact Us

For shipping, delivery, returns, or order enquiries, please contact Cirelli Coffee:

Email: [email protected]
Online Orders: 0468 368 513
Wholesale Coffee: 0447 847 897
Address: 568 Port Road, Allenby Gardens SA 5009

This Shipping Policy should be read together with our Terms & Conditions and Refunds, Returns & Warranty Policy. Nothing in this policy excludes any rights available to customers under Australian Consumer Law.